Shipping & Returns Policy
Shipping Information
Processing Time
Orders are typically processed within 2-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched from our fulfillment center.
Delivery Times
- UK Delivery: 10-18 business days
- European Union + international: 15-25 business days
Please note: Delivery times may vary during peak seasons, holidays, or due to customs processing. We appreciate your patience as we work with international suppliers to bring you quality products at great prices.
Tracking Your Order
Once your order ships, you'll receive tracking information via email. Please allow 24-48 hours for tracking to become active in the system.
Shipping Costs
we offer free shipping on all of our goods! shop to your hearts content without having that shocking extra cost at the checkout
Returns Policy
30-Day Return Window
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Return Conditions
- Items must be in original, unused condition
- Original packaging and accessories must be included
- Customer is responsible for return shipping costs unless the item is defective or incorrect
How to Return
- Contact our customer service team at info@techzino.co.uk
- Include your order number and reason for return
- We'll provide you with return instructions and authorization
- Package the item securely and ship to our returns address
Refund Processing
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@techzino.co.uk with photos of the issue. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
Important Notes
- Orders may be subject to customs duties and taxes in your country
- We are not responsible for delays caused by customs or postal services
- During busy periods (holidays, sales), processing and shipping may take longer
Contact Us
For any shipping or returns questions, please contact us:
- Email: info@techzino.co.uk
- Response time: Within 24-48 hours
We're committed to providing excellent customer service and will do our best to resolve any issues quickly and fairly.